Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Describes the topography of the hardware
B. Describes how the configuration items (CIs) work together to deliver the services
C. Defines which software should be installed on a particular piece of hardware
D. Defines how version numbers should be used in a release
Answer: B
Sunday, 9 February 2020
Monday, 30 September 2019
Exin ITILFND Question Answer
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
Answer: D
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
Answer: D
Friday, 28 December 2018
Exin ITILFND Question Answer
Which two elements of financial management for IT services are mandatory?
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
Answer: C
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
Answer: C
Friday, 23 February 2018
Exin ITILFND Question Answer
Which stage of the change management process deals with what should be done if the change is unsuccessful?
A. Remediation planning
B. Categorization
C. Prioritization
D. Review and close
Answer: A
A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement
A. 2, 3 and 4 only
B. 1, 2 and 4 only
C. None of the above
D. All of the above
Answer: B
A. Remediation planning
B. Categorization
C. Prioritization
D. Review and close
Answer: A
A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement
A. 2, 3 and 4 only
B. 1, 2 and 4 only
C. None of the above
D. All of the above
Answer: B
Friday, 27 October 2017
Exin ITILFND Question Answer
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
Answer: D
Tuesday, 12 September 2017
Exin ITILFND Question Answer
The definitive media library is the responsibility of:
A. Facilities management
B. Access management
C. Request fulfillment
D. Service asset and configuration management
Answer: D
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
A. Facilities management
B. Access management
C. Request fulfillment
D. Service asset and configuration management
Answer: D
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
Tuesday, 13 June 2017
Exin ITILFND Question Answer
The effective management of risk requires specific types of action. Which of the following
pairs of actions would be BEST to manage risk?
A. Training in risk management for all staff and identification of risks
B. Identification of risk, analysis and management of the exposure to risk
C. Control of exposure to risk and investment of capital
D. Training of all staff and investment of capital
Answer: B
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A. Do
B. Perform
C. Implement
D. Measure
Answer: A
pairs of actions would be BEST to manage risk?
A. Training in risk management for all staff and identification of risks
B. Identification of risk, analysis and management of the exposure to risk
C. Control of exposure to risk and investment of capital
D. Training of all staff and investment of capital
Answer: B
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A. Do
B. Perform
C. Implement
D. Measure
Answer: A
Monday, 8 May 2017
Can Implementing ITIL Help UK Businesses Prepare For Brexit?
ITIL is a framework you've probably heard of if you work in a heavily IT dependent industry, even if you've never worked in an ITIL environment before. It is designed to promote best practices in service management, and while originally developed in the UK, it is now adopted around the world, including by such big names as NASA and Microsoft.
However, ITIL is not just for large organizations and it is something that most companies could prepare for the challenges Brexit could introduce in its operations and ensure that its IT is ready to support its post-Brexit processes.
Avoid changes in the process 'On the Fly'
Companies will have to make changes as laws, trade policies and regulations change during Brexit's changeover period. This will make the processes that companies use to provide services adapt, and with most of the processes promulgated through IT, there will be effects on the way the systems administer them. Some companies can do this in a reactive way, looking for alternative solutions and adding new processes as things change, but this kind of organic process change often leads to ineffective and inflated forms of work, along with IT problems. By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.
By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.
Consistent service
ITIL-driven businesses may also be better placed to provide consistent, quality-assured services during the inevitably rather confusing period of Britain leaving the EU. When companies that have devoted less attention to process and service management are as confused as their customers, ITIL companies should be better prepared to deliver them transparently during the transition period.
There are a lot of good reasons to adopt ITIL, however while Brexit is emerging, now certainly seems like a good time for companies to start learning and putting it into practice.
Thursday, 1 September 2016
Pass4sure ITILFND Question Answer
Who is responsible for defining metrics for change management?
A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager
Answer: A
Which one of the following activities is NOT part of the Deming Cycle?
A. Act
B. Plan
C. Do
D. Co-ordinate
Answer: D
ITILFND Exam Questions ITIL-F Dumps Exin Exams Questions Answers
A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager
Answer: A
Which one of the following activities is NOT part of the Deming Cycle?
A. Act
B. Plan
C. Do
D. Co-ordinate
Answer: D
ITILFND Exam Questions ITIL-F Dumps Exin Exams Questions Answers
Wednesday, 13 July 2016
Pass4sure ITILFND Question Answer
Which of the following availability management activities is/are considered to be proactive as
opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 1 only
D. 2 only
Answer: D
opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 1 only
D. 2 only
Answer: D
Thursday, 9 June 2016
Pass4sure ITILFND Question Answer
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 1 only
D. 2 only
Answer: D
1.Monitoring system availability
2.Designing availability into a proposed solution
A. None of the above
B. Both of the above
C. 1 only
D. 2 only
Answer: D
Tuesday, 10 May 2016
Pass4sure ITILFND Question Answer
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A. Profit
B. Preparation
C. Products
D. Potential
Answer: C
A. Profit
B. Preparation
C. Products
D. Potential
Answer: C
Wednesday, 6 April 2016
Pass4sure ITILFND Question Answer
Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
A. Service level management
B. Financial management
C. Demand management
D. Risk management
Answer: B
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D
A. Service level management
B. Financial management
C. Demand management
D. Risk management
Answer: B
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D
Monday, 29 February 2016
Pass4sure ITILFND Question Answer
What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Answer: C
What type of record should you raise when a problem diagnosis is complete and a workaround
is available?
A. A service object
B. An incident
C. A change
D. A known error
Answer: D
provider to deliver customer facing services?
A. Business services
B. Component services
C. Supporting services
D. Customer services
Answer: C
What type of record should you raise when a problem diagnosis is complete and a workaround
is available?
A. A service object
B. An incident
C. A change
D. A known error
Answer: D
Sunday, 14 February 2016
Pass4sure ITILFND Question Answer
Which of the following is MOST concerned with the design of new or changed services?
A. Change management
B. Service transition
C. Service strategy
D. Service design
Answer: D
Which of the following should be considered when designing measurement systems, methods
and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above
Answer: D
A. Change management
B. Service transition
C. Service strategy
D. Service design
Answer: D
Which of the following should be considered when designing measurement systems, methods
and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above
Answer: D
Wednesday, 27 January 2016
Pass4sure ITILFND Question Answer
Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
Answer: D
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A. The IT director
B. The process owner
C. The service owner
D. The customer
Answer: B
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
Answer: D
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
A. The IT director
B. The process owner
C. The service owner
D. The customer
Answer: B
Tuesday, 26 January 2016
Free ITIL 2011 Foundation Training Video | ITIL 2011 Foundation Tutorial Online
ITIL 2011 Foundation Certification Course
Unit 1 it’s an introduction video to Service management lifecycle
And this video takes you through Principles of IT Service Managements Which covers the key concepts related to service managements and also focus on stakeholder associated with service management.
The objectives of the lessons that you will be able to do after completing this lesson are :
- Explain the best practices in IT Service Management
- Identify the stakeholders in service management
- Describe service management roles and responsibilities
- Explain the types of service providers
- And it is followed by explanations of the above concepts. and also know the benefits of IT Service Management, types of customers (internal and external customers), functions related to service management, roles in the service management, RACI Model.
Lesson 2 is about Service management Lifecycle
- What is Service Lifecycle? Go through the full video, and learn
- Identifying the components or phase of service management lifecycle and Explain the relationship between governance and ITSM. Also know the relationship between Governance and ITSM.
The next unit is about ITIL 2011 Foundation certification course
- This lesson helps you to understand what is Service Strategy is. End of this unit you will be able to :
- Describe the purpose, objective, scope and value of service strategy, Explain the different types of services provided.
Preparation Course for ITIL V3 Certification
ITIL, Information Technology Infrastructure Library, founded by the OGC (Office of Government Commerce) and includes documentation of all Best Practices that organizations must follow to conduct a service quality management.
ITIL focuses on processes and Best Practices to organize and provide the best possible IT Services.
Large organizations like multinational corporations, government and other large organizations that have an IT department cannot do without a method of coordination and management of processes and IT activities in order to have a productive and consistent high quality of IT services. IT Service Management is the art of service management.
In the IT job market is extremely competitive, the right certification can make you find a good job or get you to sprint career in case arose, the opportunity of a promotion.
It 'hard to imagine how, in a market where business is increasingly dependent on IT, a business organization has in it what resources are required in-depth knowledge in IT. Therefore, the ITIL certification has been done by site CIO.com among 12 IT certifications critical to make a career in the business world.
The demand for this certification has, by now, reached numbers very important and is constantly growing.
In this course, we will see how to implement IT Service Management through ITIL practices, acquiring terminology management.
The course has the following objectives:
- To learn the 5 phases of the lifecycle of IT Service Management
- Create a mind map to connect all the processes, functions and phases present inside the 'ITIL
- Provide students with a valid and complete preparation for exceeding the official certification.
The course is divided into 12 lessons and 12 video lessons that cover all five phases of the lifecycle of IT service management. In support of the course is an application for Android Mobile with questions in English similar to ITIL v3 Foundation certification exam.
Detailed index of the course:
After completing this course, it is expected to issue a certificate of attendance.
It does not need a particular background for those who want to undertake training in service management in IT. And 'it aimed at both those who want to achieve ITIL v3 Foundation both those already working in IT service management and wants to strengthen their skills to improve the quality of IT services.
ITIL focuses on processes and Best Practices to organize and provide the best possible IT Services.
Large organizations like multinational corporations, government and other large organizations that have an IT department cannot do without a method of coordination and management of processes and IT activities in order to have a productive and consistent high quality of IT services. IT Service Management is the art of service management.
In the IT job market is extremely competitive, the right certification can make you find a good job or get you to sprint career in case arose, the opportunity of a promotion.
It 'hard to imagine how, in a market where business is increasingly dependent on IT, a business organization has in it what resources are required in-depth knowledge in IT. Therefore, the ITIL certification has been done by site CIO.com among 12 IT certifications critical to make a career in the business world.
The demand for this certification has, by now, reached numbers very important and is constantly growing.
In this course, we will see how to implement IT Service Management through ITIL practices, acquiring terminology management.
At Course
The course has the following objectives:
- To learn the 5 phases of the lifecycle of IT Service Management
- Create a mind map to connect all the processes, functions and phases present inside the 'ITIL
- Provide students with a valid and complete preparation for exceeding the official certification.
CONSTRUCTION PROGRESS
The course is divided into 12 lessons and 12 video lessons that cover all five phases of the lifecycle of IT service management. In support of the course is an application for Android Mobile with questions in English similar to ITIL v3 Foundation certification exam.
Detailed index of the course:
Lesson 1: INTRODUCTION
- Cos' is the ITIL
- Benefits of the 'IT Service Management
- Interoperability between IT and Business
Lesson 2: TERMINOLOGY AND SERVICE LIFECYCLE
- What are the services
- What are the processes and functions in IT Service Management
- RACI model
- The Service Lifecycle and ITIL concepts
- How does the Service Lifecycle
Lesson 3: SERVICE STRATEGY (PART 1)
- Purpose and benefits of the SS
- Main concepts of the SS
- The Service Package and Service Level Package
Lesson 4: SERVICE STRATEGY (PART 2)
- Financial Management Process
- Service Portfolio Management process
- Process Business Relationship Management
- Mental map with the other phases ITIL
Lesson 5: SERVICE DESIGN (PART 1)
- Purpose and Value of SD
- The 4P's ITSM
- Main concepts
- Service Design Package
- Design Coordination process
Lesson 6: SERVICE DESIGN (PART 2)
- Process Service Level Management
- Terminology: SLA, OLA, and UC SLR
- Process Supplier Management
- Capacity Management process
- Process Availability Management
- MTBF metrics, MTRS, MTBSI
Lesson 7: SERVICE DESIGN (PART 3)
- Service Catalog Process Management
- IT Service Continuity Management process
- Process Information Security Management
- Model ISMS
- Mental map with the other phases ITIL
Lesson 8: SERVICE TRANSITION (PART 1)
- Purpose and value of the ST
- Process Transition Planning and Support
- Process Knowledge Management
- The structure DIKW
- Process Service Asset and Configuration Management
- The CMDB
Lesson 9: SERVICE TRANSITION (PART 2)
- Process Change Management
- Concept Request for Change
- Release and Deployment Management Process
- Process validation and testing
- Change Process Evaluation
- Mental map with the other phases ITIL
Lesson 10: SERVICE OPERATION (PART 1)
- Purpose and value of SO
- Main concepts
- Function of the Service Desk
- Types of Service Desk
- Function of Technical Management
- Function IT Operations Management
- Function Application Management
- Function of Facilities Management
Lesson 11: SERVICE OPERATION (PART 2)
- Process Event Management
- Incident Management Process
- Problem Management process
- Request Fulfillment process
- Access Management Process
- Mental map with the other phases ITIL
Lesson 12: CONTINUAL SERVICE IMPROVEMENT
- Purpose and value of the CSI
- Main concepts
- The Deming Cycle
- Seven-Step Improvement Process
- Service Reporting and Service Measurement
- Mental map with the other phases ITIL
After completing this course, it is expected to issue a certificate of attendance.
RECIPIENTS OF COURSE
It does not need a particular background for those who want to undertake training in service management in IT. And 'it aimed at both those who want to achieve ITIL v3 Foundation both those already working in IT service management and wants to strengthen their skills to improve the quality of IT services.
Tuesday, 29 December 2015
Pass4sure ITILFND Question Answer
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. None of the above
Answer: C
The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition
Answer: B
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. None of the above
Answer: C
The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition
Answer: B
Tuesday, 15 December 2015
AIS Data Centers Becomes a Veeam Cloud & Service Provider Partner
AIS Data Centers, the Southwest market leader for business-ready IT infrastructure, today announced that it is now a Veeam® Cloud & Service Provider partner.
“For today’s sophisticated Cloud customer focused on the highest availability and data recovery capabilities, we are pleased to offer our customers AIS Cloud Backup and Recovery Services powered by Veeam and proud to be recognized as a Veeam Cloud & Service Provider partner,” said Greg Rollet, CEO for AIS.
Veeam is the innovative provider of solutions that deliver Availability for the Always-On Enterprise™. Veeam enables enterprises of all sizes to meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data.
AIS will integrate and utilize Veeam as the engine behind its Cloud Backup and Recovery Services. AIS Cloud Backup and Recovery Services ensure continuous availability and disaster recovery for mission-critical IT resources in a hybrid or virtual private Cloud environment. These services are delivered via the AIS Van Buren Data Center (VBDC) in Phoenix, AZ and the AIS Lightwave Data Center (LWDC) in San Diego, CA, two of the six enterprise-class, carrier-neutral data centers AIS operates.
Both the VBDC and LWDC colocation and cloud services data centers are SSAE 16-compliant and SOC 1, 2 and 3 audited facilities that include 2N power distribution redundancy and at least N+1 redundancy on all critical infrastructure systems, as well as the highest security protocols to ensure compliance with the most stringent regulatory standards.
“For today’s sophisticated Cloud customer focused on the highest availability and data recovery capabilities, we are pleased to offer our customers AIS Cloud Backup and Recovery Services powered by Veeam and proud to be recognized as a Veeam Cloud & Service Provider partner,” said Greg Rollet, CEO for AIS.
Veeam is the innovative provider of solutions that deliver Availability for the Always-On Enterprise™. Veeam enables enterprises of all sizes to meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data.
AIS will integrate and utilize Veeam as the engine behind its Cloud Backup and Recovery Services. AIS Cloud Backup and Recovery Services ensure continuous availability and disaster recovery for mission-critical IT resources in a hybrid or virtual private Cloud environment. These services are delivered via the AIS Van Buren Data Center (VBDC) in Phoenix, AZ and the AIS Lightwave Data Center (LWDC) in San Diego, CA, two of the six enterprise-class, carrier-neutral data centers AIS operates.
Both the VBDC and LWDC colocation and cloud services data centers are SSAE 16-compliant and SOC 1, 2 and 3 audited facilities that include 2N power distribution redundancy and at least N+1 redundancy on all critical infrastructure systems, as well as the highest security protocols to ensure compliance with the most stringent regulatory standards.
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