tag:blogger.com,1999:blog-26718045374106600422023-11-16T04:05:33.594-08:00ITILFND DumpsUnknownnoreply@blogger.comBlogger23125tag:blogger.com,1999:blog-2671804537410660042.post-23322476542114536012020-02-09T20:13:00.004-08:002020-02-09T20:13:55.974-08:00Exin ITILFND Questions Answers<b>Which one of the following is the BEST description of a relationship in service asset and configuration management?</b><br />
<br /><b>A. </b>Describes the topography of the hardware<br /><b>B. </b>Describes how the configuration items (CIs) work together to deliver the services<br /><b>C. </b>Defines which software should be installed on a particular piece of hardware<br /><b>D. </b>Defines<b> </b>how version numbers should be used in a release<br />
<b><br />Answer: B</b><br />
<br />
<div style="text-align: center;">
<b> <a href="https://www.exin.com/certifications?language_content_entity=en">https://www.exin.com/certifications?language_content_entity=en</a></b></div>
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<b><a href="https://www.dumpspedia.com/ITILFND-dumps-questions.html">https://www.dumpspedia.com/ITILFND-dumps-questions.html</a> </b></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-35091914080868945432019-09-30T21:04:00.001-07:002019-09-30T21:04:29.171-07:00Exin ITILFND Question Answer<b>Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?</b><br /><br /><b>A. </b>Service level management<br /><b>B.</b> Change management<br /><b>C. </b>Incident management<br /><b>D.</b> Service asset and configuration management<br /><br /><b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-25259927598145526352018-12-28T03:36:00.003-08:002018-12-28T03:36:38.870-08:00Exin ITILFND Question Answer<b>Which two elements of financial management for IT services are mandatory?</b><br />
<br /><b>A. </b>Budgeting and charging<br /><b>B. </b>Accounting and charging<br /><b>C. </b>Budgeting and accounting<br /><b>D.</b> Costing and charging<br />
<b><br />Answer: C</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-6618985628831476982018-02-23T03:56:00.002-08:002018-02-23T03:56:48.870-08:00Exin ITILFND Question Answer<b>Which stage of the change management process deals with what should be done if the change is unsuccessful?</b><br />
<br /><b>A.</b> Remediation planning<br /><b>B.</b> Categorization<br /><b>C.</b> Prioritization<br /><b>D. </b>Review and close<br />
<br /><b>Answer: A</b><br /><br /><br /><b>A Service design package (SDP) would normally be produced for which of the following?</b><br />
<br /><b>1. A new IT service<br />2. A major change to an IT service<br />3. An emergency change to an IT service<br />4. An IT service retirement</b><br />
<br /><b>A. </b>2, 3 and 4 only<br /><b>B.</b> 1, 2 and 4 only<br /><b>C.</b> None of the above<br /><b>D.</b> All of the above<br />
<br /><b>Answer: B</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-54586989193773139152017-10-27T02:56:00.000-07:002017-10-27T02:56:10.994-07:00Exin ITILFND Question Answer<b>Which of the following would be examined by a major problem review?</b><br />
<b><br />1. Things that were done correctly<br />2. Things that were done incorrectly<br />3. How to prevent recurrence<br />4. What could be done better in the future</b><br />
<br /><b>A.</b> 1 only<br /><b>B.</b> 2 and 3 only<br /><b>C.</b> 1, 2 and 4 only<br /><b>D. </b>All of the above<br />
<br /><b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-90938611131110968562017-09-12T23:43:00.006-07:002017-09-12T23:43:56.639-07:00Exin ITILFND Question Answer<b>The definitive media library is the responsibility of:</b><br />
<br /><b>A.</b> Facilities management<br /><b>B.</b> Access management<br /><b>C.</b> Request fulfillment<br /><b>D.</b> Service asset and configuration management<br />
<br /><b>Answer: D</b><br />
<b> </b><br /><br /><b>Which of the following should IT service continuity strategy be based on?</b><br />
<b><br />1. Design of the service metrics<br />2. Business continuity strategy<br />3. Business impact analysis (BIA)<br />4. Risk assessment</b><br />
<b> </b><br /><b>A.</b> 1, 2 and 4 only<br /><b>B.</b> 1, 2 and 3 only<br /><b>C.</b> 2, 3 and 4 only<br /><b>D.</b> 1, 3 and 4 only<br />
<br /><b>Answer: C</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-48937824551008403022017-06-13T01:19:00.000-07:002017-06-13T01:19:16.110-07:00Exin ITILFND Question Answer<b>The effective management of risk requires specific types of action. Which of the following<br />pairs of actions would be BEST to manage risk?</b><br />
<br /><b>A. </b>Training in risk management for all staff and identification of risks<br /><b>B.</b> Identification of risk, analysis and management of the exposure to risk<br /><b>C. </b>Control of exposure to risk and investment of capital<br /><b>D.</b> Training of all staff and investment of capital<br />
<b><br />Answer: B</b><br />
<b> </b><br /><br /><b>Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?</b><br />
<br /><b>A. </b>Do<br /><b>B. </b>Perform<br /><b>C. </b>Implement<br /><b>D. </b>Measure<br />
<br /><b>Answer: A</b><br />
<br />Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-75475065437249647502017-05-08T00:06:00.000-07:002017-05-08T00:06:07.948-07:00Can Implementing ITIL Help UK Businesses Prepare For Brexit?<div class="separator" style="clear: both; text-align: center;">
<img border="0" height="384" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjyukeirOYDXS6755rOPeqpc61X1hl-MG4RWYlaGlUG_jUCbi0hqjoMQuyCLWs-y2rKKeeA23fANvbBJ7njaeru3TMJ_l5IL3ogX9hTsIFIgZWF-1nX601xI96zibmQ0PVuJtNnRnSb5lA/s640/1.jpg" width="640" /></div>
<br />
ITIL is a framework you've probably heard of if you work in a heavily IT dependent industry, even if you've never worked in an ITIL environment before. It is designed to promote best practices in service management, and while originally developed in the UK, it is now adopted around the world, including by such big names as NASA and Microsoft.<br /><br />However, ITIL is not just for large organizations and it is something that most companies could prepare for the challenges Brexit could introduce in its operations and ensure that its IT is ready to support its post-Brexit processes.<br /><br /><b>Avoid changes in the process 'On the Fly'</b><br /><br />Companies will have to make changes as laws, trade policies and regulations change during Brexit's changeover period. This will make the processes that companies use to provide services adapt, and with most of the processes promulgated through IT, there will be effects on the way the systems administer them. Some companies can do this in a reactive way, looking for alternative solutions and adding new processes as things change, but this kind of organic process change often leads to ineffective and inflated forms of work, along with IT problems. By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.<br /><br />By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.<br /><br /><b>Consistent service</b><br /><br />ITIL-driven businesses may also be better placed to provide consistent, quality-assured services during the inevitably rather confusing period of Britain leaving the EU. When companies that have devoted less attention to process and service management are as confused as their customers, ITIL companies should be better prepared to deliver them transparently during the transition period.<br /><br />There are a lot of good reasons to adopt ITIL, however while Brexit is emerging, now certainly seems like a good time for companies to start learning and putting it into practice.Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-70992341898968577042016-09-01T23:40:00.004-07:002017-01-03T22:01:02.870-08:00Pass4sure ITILFND Question Answer<b>Who is responsible for defining metrics for change management?</b><br />
<br />
<b>A.</b> The change management process owner<br />
<b>B.</b> The change advisory board (CAB)<br />
<b>C. </b>The service owner<br />
<b>D.</b> The continual service improvement manager<br />
<br />
<b>Answer: A</b><br />
<br />
<br />
<b>Which one of the following activities is NOT part of the Deming Cycle?</b><br />
<br />
<b>A.</b> Act<br />
<b>B.</b> Plan<br />
<b>C.</b> Do<br />
<b>D.</b> Co-ordinate<br />
<br />
<b>Answer: D</b><br />
<br />
<b> <a href="https://www.passleaders.com/ITILFND-exam.html" target="_blank">ITILFND Exam Questions</a> <a href="https://www.passleaders.com/ITIL-F-exam.html" target="_blank">ITIL-F Dumps</a> <a href="https://www.passleaders.com/Exin.html" target="_blank">Exin Exams Questions Answers</a> </b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-36348890888732079532016-07-13T02:10:00.004-07:002016-07-13T02:10:33.624-07:00Pass4sure ITILFND Question Answer<b>Which of the following availability management activities is/are considered to be proactive as<br />opposed to reactive?</b><br />
<br /><b>1.</b> Monitoring system availability<br /><b>2.</b> Designing availability into a proposed solution<br />
<br /><b>A. </b>None of the above<br /><b>B. </b>Both of the above<br /><b>C. </b>1 only<br /><b>D.</b> 2 only<br /><br />
<b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-72765788459331696322016-06-09T20:56:00.002-07:002016-06-09T20:56:32.898-07:00Pass4sure ITILFND Question Answer<b>Which of the following availability management activities is/are considered to be proactive as opposed to reactive?</b><br />
<b><br />1.Monitoring system availability<br />2.Designing availability into a proposed solution</b><br />
<br /><b>A.</b> None of the above<br /><b>B.</b> Both of the above<br /><b>C. </b>1 only<br /><b>D.</b> 2 only<br />
<b><br />Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-92148022750526946282016-05-10T04:19:00.002-07:002016-05-10T04:19:15.637-07:00Pass4sure ITILFND Question Answer<b>Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?</b><br />
<br /><b>A.</b> Profit<br /><b>B. </b>Preparation<br /><b>C.</b> Products<br /><b>D.</b> Potential<br />
<b><br />Answer: C</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-85444246149044160272016-04-06T00:31:00.003-07:002016-04-06T00:31:28.694-07:00Pass4sure ITILFND Question Answer<b>Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?</b><br />
<br /><b>A. </b>Service level management<br /><b>B. </b>Financial management<br /><b>C.</b> Demand management<br /><b>D. </b>Risk management<br />
<br /><b>Answer: B</b><br />
<br />
<br />
<b>What is the BEST description of the purpose of the service operation stage of the service lifecycle?</b><br />
<br /><b>A. </b>To decide how IT will engage with suppliers during the service lifecycle<br /><b>B.</b> To proactively prevent all outages to IT services<br /><b>C.</b> To design and build processes that will meet business needs<br /><b>D. </b>To deliver and manage IT services at agreed levels to business users and customers<br />
<br /><b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-56139696396547348262016-02-29T22:06:00.001-08:002017-10-27T02:55:17.462-07:00Pass4sure ITILFND Question Answer<b>What type of services are NOT directly used by the business but are required by the service<br />provider to deliver customer facing services?</b><br />
<br />
<b>A.</b> Business services<br />
<b>B. </b>Component services<br />
<b>C. </b>Supporting services<br />
<b>D.</b> Customer services<br />
<br />
<b>Answer: C</b><br />
<br />
<b>What type of record should you raise when a problem diagnosis is complete and a workaround<br />is available?</b><br />
<br />
<b>A.</b> A service object<br />
<b>B. </b>An incident<br />
<b>C.</b> A change<br />
<b>D.</b> A known error<br />
<br />
<b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-70109941288224012292016-02-14T22:52:00.002-08:002016-02-14T22:52:26.714-08:00Pass4sure ITILFND Question Answer<b>Which of the following is MOST concerned with the design of new or changed services?</b><br /><br /><b>A.</b> Change management<br /><b>B.</b> Service transition<br /><b>C. </b>Service strategy<br /><b>D.</b> Service design<br /><br /><b>Answer: D</b><br />
<br />
<b>Which of the following should be considered when designing measurement systems, methods<br />and metrics?</b><br /><br /><b>1.The services<br />2.The architectures<br />3.The configuration items<br />4.The processes</b><br />
<b></b><br /><b>A.</b> 1, 2 and 3 only<br /><b>B. </b>1, 3 and 4 only<br /><b>C.</b> 2, 3 and 4 only<br /><b>D. </b>All of the above<br /><br /><b>Answer: D</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-24299983343600855562016-01-27T22:17:00.000-08:002016-01-27T22:17:03.761-08:00Pass4sure ITILFND Question Answer<b>Which of the following is the BEST description of a centralized service desk?</b><br /><br /><b>A.</b> The desk is co-located within or physically close to the user community it serves<br /><b>B.</b> The desk uses technology and other support tools to give the impression that multiple desk locations are in one place<br /><b>C.</b> The desk provides 24 hour global support<br /><b>D. </b>There is a single desk in one location serving the whole organization<br /><br /><b>Answer: D</b><br />
<br />
<b>Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?<br /><br />A.</b> The IT director<br /><b>B. </b>The process owner<br /><b>C.</b> The service owner<br /><b>D. </b>The customer<br /><b><br />Answer: B </b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-74456503241552331832016-01-26T23:31:00.002-08:002016-01-26T23:32:07.192-08:00Free ITIL 2011 Foundation Training Video | ITIL 2011 Foundation Tutorial Online <iframe width="650" height="450" src="https://www.youtube.com/embed/kOwVBm0wv9o" frameborder="0" allowfullscreen></iframe>
<br />
<b>ITIL 2011 Foundation Certification Course</b><br />
<br />
Unit 1 it’s an introduction video to Service management lifecycle<br />
And this video takes you through Principles of IT Service Managements Which covers the key concepts related to service managements and also focus on stakeholder associated with service management.<br />
The objectives of the lessons that you will be able to do after completing this lesson are :<br />
<ul>
<li>Explain the best practices in IT Service Management</li>
<li>Identify the stakeholders in service management</li>
<li>Describe service management roles and responsibilities</li>
<li>Explain the types of service providers</li>
</ul>
<ul>
<li>And it is followed by explanations of the above concepts. and also know the benefits of IT Service Management, types of customers (internal and external customers), functions related to service management, roles in the service management, RACI Model.</li>
</ul>
<br />
Lesson 2 is about Service management Lifecycle<br />
<ul>
<li>What is Service Lifecycle? Go through the full video, and learn</li>
<li>Identifying the components or phase of service management lifecycle and Explain the relationship between governance and ITSM. Also know the relationship between Governance and ITSM.</li>
</ul>
<br />
The next unit is about ITIL 2011 Foundation certification course<br />
<ul>
<li>This lesson helps you to understand what is Service Strategy is. End of this unit you will be able to :</li>
<li>Describe the purpose, objective, scope and value of service strategy, Explain the different types of services provided.</li>
</ul>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-8744556946497410822016-01-26T23:16:00.000-08:002016-10-04T00:43:20.385-07:00Preparation Course for ITIL V3 CertificationITIL, Information Technology Infrastructure Library, founded by the OGC (Office of Government Commerce) and includes documentation of all Best Practices that organizations must follow to conduct a service quality management. <br />
ITIL focuses on processes and Best Practices to organize and provide the best possible IT Services. <br />
<br />
Large organizations like multinational corporations, government and other large organizations that have an IT department cannot do without a method of coordination and management of processes and IT activities in order to have a productive and consistent high quality of IT services. IT Service Management is the art of service management. <br />
<br />
In the IT job market is extremely competitive, the right certification can make you find a good job or get you to sprint career in case arose, the opportunity of a promotion. <br />
It 'hard to imagine how, in a market where business is increasingly dependent on IT, a business organization has in it what resources are required in-depth knowledge in IT. Therefore, the ITIL certification has been done by site CIO.com among 12 IT certifications critical to make a career in the business world. <br />
<br />
The demand for this certification has, by now, reached numbers very important and is constantly growing. <br />
<br />
In this course, we will see how to implement IT Service Management through ITIL practices, acquiring terminology management.<br />
<br />
<h3>
At Course </h3>
<br />
The course has the following objectives:<br />
<br />
- To learn the 5 phases of the lifecycle of IT Service Management <br />
- Create a mind map to connect all the processes, functions and phases present inside the 'ITIL <br />
- Provide students with a valid and complete preparation for exceeding the official certification. <br />
<br />
<br />
<h3>
CONSTRUCTION PROGRESS </h3>
<br />
The course is divided into 12 lessons and 12 video lessons that cover all five phases of the lifecycle of IT service management. In support of the course is an application for Android Mobile with questions in English similar to ITIL v3 Foundation certification exam. <br />
<br />
Detailed index of the course: <br />
<br />
<h3>
Lesson 1: INTRODUCTION </h3>
<ul>
<li>Cos' is the ITIL </li>
<li>Benefits of the 'IT Service Management </li>
<li>Interoperability between IT and Business </li>
</ul>
<br />
<h3>
Lesson 2: TERMINOLOGY AND SERVICE LIFECYCLE </h3>
<ul>
<li>What are the services </li>
<li>What are the processes and functions in IT Service Management </li>
<li>RACI model </li>
<li>The Service Lifecycle and ITIL concepts </li>
<li>How does the Service Lifecycle </li>
</ul>
<br />
<h3>
Lesson 3: SERVICE STRATEGY (PART 1) </h3>
<ul>
<li>Purpose and benefits of the SS </li>
<li>Main concepts of the SS </li>
<li>The Service Package and Service Level Package </li>
</ul>
<br />
<h3>
Lesson 4: SERVICE STRATEGY (PART 2) </h3>
<ul>
<li>Financial Management Process </li>
<li>Service Portfolio Management process </li>
<li>Process Business Relationship Management </li>
<li>Mental map with the other phases ITIL </li>
</ul>
<br />
<h3>
Lesson 5: SERVICE DESIGN (PART 1) </h3>
<ul>
<li>Purpose and Value of SD </li>
<li>The 4P's ITSM </li>
<li>Main concepts </li>
<li>Service Design Package </li>
<li>Design Coordination process </li>
</ul>
<br />
<h3>
Lesson 6: SERVICE DESIGN (PART 2) </h3>
<ul>
<li>Process Service Level Management </li>
<li>Terminology: SLA, OLA, and UC SLR </li>
<li>Process Supplier Management </li>
<li>Capacity Management process </li>
<li>Process Availability Management </li>
<li>MTBF metrics, MTRS, MTBSI </li>
</ul>
<br />
<h3>
Lesson 7: SERVICE DESIGN (PART 3) </h3>
<ul>
<li>Service Catalog Process Management </li>
<li>IT Service Continuity Management process </li>
<li>Process Information Security Management </li>
<li>Model ISMS </li>
<li>Mental map with the other phases ITIL </li>
</ul>
<br />
<h3>
Lesson 8: SERVICE TRANSITION (PART 1) </h3>
<ul>
<li>Purpose and value of the ST </li>
<li>Process Transition Planning and Support </li>
<li>Process Knowledge Management </li>
<li>The structure DIKW </li>
<li>Process Service Asset and Configuration Management </li>
<li>The CMDB </li>
</ul>
<br />
<h3>
Lesson 9: SERVICE TRANSITION (PART 2) </h3>
<ul>
<li>Process Change Management </li>
<li>Concept Request for Change </li>
<li>Release and Deployment Management Process </li>
<li>Process validation and testing </li>
<li>Change Process Evaluation </li>
<li>Mental map with the other phases ITIL </li>
</ul>
<br />
<h3>
Lesson 10: SERVICE OPERATION (PART 1) </h3>
<ul>
<li>Purpose and value of SO </li>
<li>Main concepts </li>
<li>Function of the Service Desk </li>
<li>Types of Service Desk </li>
<li>Function of Technical Management </li>
<li>Function IT Operations Management </li>
<li>Function Application Management </li>
<li>Function of Facilities Management </li>
</ul>
<br />
<h3>
Lesson 11: SERVICE OPERATION (PART 2) </h3>
<ul>
<li>Process Event Management </li>
<li>Incident Management Process </li>
<li>Problem Management process </li>
<li>Request Fulfillment process </li>
<li>Access Management Process </li>
<li>Mental map with the other phases ITIL </li>
</ul>
<br />
<h3>
Lesson 12: CONTINUAL SERVICE IMPROVEMENT </h3>
<ul>
<li>Purpose and value of the CSI </li>
<li>Main concepts </li>
<li>The Deming Cycle </li>
<li>Seven-Step Improvement Process </li>
<li>Service Reporting and Service Measurement </li>
<li>Mental map with the other phases ITIL</li>
</ul>
<br />
After completing this course, it is expected to issue a certificate of attendance. <br />
<br />
<h3>
RECIPIENTS OF COURSE </h3>
<br />
It does not need a particular background for those who want to undertake training in service management in IT. And 'it aimed at both those who want to achieve ITIL v3 Foundation both those already working in IT service management and wants to strengthen their skills to improve the quality of IT services. Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-92083367726385399712015-12-29T22:04:00.001-08:002016-10-04T00:43:36.919-07:00Pass4sure ITILFND Question Answer<b>Which of the following are benefits to the business of implementing service transition?</b><br />
<br />
<b>1.</b>Better reuse and sharing of assets across projects and resources<br />
<b>2.</b>Reduced cost to design new services<br />
<b>3.</b>Result in higher volume of successful changes<br />
<br />
<b>A.</b> 1 and 2 only<br />
<b>B. </b>2 and 3 only<br />
<b>C. </b>1 and 3 only<br />
<b>D. </b>None of the above<br />
<br />
<b> Answer: C</b><br />
<br />
<b>The consideration of value creation is a principle of which stage of the service lifecycle?</b><br />
<br />
<b>A. </b>Continual service improvement<br />
<b>B.</b> Service strategy<br />
<b>C.</b> Service design<br />
<b>D. </b>Service transition<br />
<br />
<b>Answer: B</b>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-76073661956531315262015-12-15T21:57:00.002-08:002015-12-15T21:57:48.137-08:00AIS Data Centers Becomes a Veeam Cloud & Service Provider PartnerAIS Data Centers, the Southwest market leader for business-ready IT infrastructure, today announced that it is now a Veeam® Cloud & Service Provider partner.<br />
<br />“For today’s sophisticated Cloud customer focused on the highest availability and data recovery capabilities, we are pleased to offer our customers AIS Cloud Backup and Recovery Services powered by Veeam and proud to be recognized as a Veeam Cloud & Service Provider partner,” said Greg Rollet, CEO for AIS.<br />
<br />Veeam is the innovative provider of solutions that deliver Availability for the Always-On Enterprise™. Veeam enables enterprises of all sizes to meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data.<br />
<br />AIS will integrate and utilize Veeam as the engine behind its Cloud Backup and Recovery Services. AIS Cloud Backup and Recovery Services ensure continuous availability and disaster recovery for mission-critical IT resources in a hybrid or virtual private Cloud environment. These services are delivered via the AIS Van Buren Data Center (VBDC) in Phoenix, AZ and the AIS Lightwave Data Center (LWDC) in San Diego, CA, two of the six enterprise-class, carrier-neutral data centers AIS operates.<br />
<br />
Both the VBDC and LWDC colocation and cloud services data centers are SSAE 16-compliant and SOC 1, 2 and 3 audited facilities that include 2N power distribution redundancy and at least N+1 redundancy on all critical infrastructure systems, as well as the highest security protocols to ensure compliance with the most stringent regulatory standards. <br /><br />Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-67199894548645941982015-11-02T23:18:00.000-08:002015-11-02T23:20:51.851-08:00New ITIL and KCS Foundation Courses to be Debuted at Fusion 15 by Certification Game<b>Certification Game Inc., an eLearning course provider, will debut two new eLearning courses in the expo hall at the FUSION 15 Conference & Expo, the global conference for IT service management professionals.</b><br />
<b>The company will launch Knowledge Centered Support (KCS) Fundamentals and sneak-preview ITIL Foundations for FUSION 15 attendees.</b><br />
<br />
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</b><br />
<div class="responsivenews">
<b><span style="mso-bidi-font-weight: normal;">Certification
Game Inc.</span></b> Announced today that they will be adding two new courses,
Knowledge Centered Support (KCS) Fundamentals and ITIL® Foundations, to their
catalog with both making an appearance at the conference for service management
FUSION 15, New Orleans, LA, from November 1-4, 2015. KCS Fundamentals will
officially be launched at the ITSM conference, and event attendees will get to
preview ITIL Foundations, which will be released at a later date.</div>
<div class="responsivenews">
<br /></div>
<div class="responsivenews">
Certification Game will be giving live demonstrations
of all three of their eLearning courses, including their first course, Support
Center Analyst certification, as an exhibitor on the show floor. FUSION 15 is
the perfect setting to debut these courses because they are targeted towards IT
service management professionals.</div>
<div class="responsivenews">
<br /></div>
<div class="responsivenews">
<b><span style="mso-bidi-font-weight: normal;">The KCS
Fundamentals</span></b> is geared towards those support centers that have front-line
analysts who need the basic understanding of KCS. Certification Game’s ITIL
Foundations course is a new take on ITIL with its interactive interface that
helps students to better comprehend the material.</div>
<div class="responsivenews">
“FUSION 15 always brings a great IT service management
audience and we can’t wait to share our latest interactive courses with those
in attendance,” Ron Muns, co-founder and CEO of Certification Game, said. </div>
<div class="responsivenews">
“We’re excited to demonstrate how Certification Game can make a true impact on
learning for support centers around the world.”</div>
<div class="responsivenews">
<br /></div>
<div class="responsivenews">
About Certification Game Inc. </div>
<div class="responsivenews">
<br /></div>
<div class="responsivenews">
<b><span style="mso-bidi-font-weight: normal;">Certification
Game Inc.</span></b> Is an Austin, Texas based company that is focused on building
online training courses to prepare learners for professional certifications?
The concept of the company is ‘Serious Learning, Not So Boring,’ with a focus
on building certification courses that will help the learner qualify for a new
job, promotion, or a professional certification. Uniquely, Certification Game
courses incorporate game mechanics in order to make learning more fun and
engaging for the participant. The founders, Ron Muns and Cole Leslie, come from
the IT service management and green energy fields respectively. </div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-33990416536468183822015-10-12T02:21:00.005-07:002015-11-05T23:30:21.961-08:00 Pass4sure ITILFND Question Answer <h3>
What do customer perceptions and business outcomes help to define?</h3>
<br />
<b>A. </b> The value of a service <br />
<b>B.</b> Governance <br />
<b>C.</b> Total cost of ownership (TCO) <br />
<b>D.</b> Key performance indicators (KPIs)<br />
<br />
<h3>
Answer: A</h3>
<br />
<h3>
Which of the following are basic concepts used in access management?</h3>
<br />
<b>A.</b> Personnel, electronic, network, emergency, identity <br />
<b>B. </b> Rights, access, identity, directory services, service/service components <br />
<b>C. </b> Physical, personnel, network, emergency, service <br />
<b>D. </b> Normal, temporary, emergency, personal, group<br />
<br />
<h3>
Answer: B</h3>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-2671804537410660042.post-14924951188430906862015-08-31T02:54:00.000-07:002015-08-31T02:54:30.050-07:00Pass4sure ITILFND Question Answer<h3>
Which of the following is NOT an example of Self-Help capabilities?</h3>
<br />
<br /><b>A</b>. Requirement to always call the service desk for service requests<br /><b>B.</b> Menu-driven range of self help and service requests<br /><b>C.</b> Web front-end<br /><b>D.</b> A direct interface into the back end process handling software<br />
<br />
<h3>
Answer: A</h3>
<br />
<h3>
Which of the following is the correct set of steps for the continual service improvement model/approach?</h3>
<br /><b>A.</b> Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve<br /><b>B. </b>Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?<br /><b>C. </b>Identify the required business outcomes; Plan how to achieve the outcomes; Implement the<br />plan; Check the plan has been properly implemented; Improve the solution<b> </b><br />
<b>D. </b>What is the vision?; Where are we now?; Where do we want to be?; How do we get there?;Did we get there?; How do we keep the momentum going?<br />
<br />
<h3>
Answer: D</h3>
Unknownnoreply@blogger.com0