Monday, 29 February 2016

Pass4sure ITILFND Question Answer

What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?

A. Business services
B. Component services
C. Supporting services
D. Customer services

Answer: C

What type of record should you raise when a problem diagnosis is complete and a workaround
is available?

A. A service object
B. An incident
C. A change
D. A known error

Answer: D

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