Sunday, 14 February 2016

Pass4sure ITILFND Question Answer

Which of the following is MOST concerned with the design of new or changed services?

A. Change management
B. Service transition
C. Service strategy
D. Service design

Answer: D

Which of the following should be considered when designing measurement systems, methods
and metrics?

1.The services
2.The architectures
3.The configuration items
4.The processes

A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above

Answer: D

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