Which of the following is MOST concerned with the design of new or changed services?
A. Change management
B. Service transition
C. Service strategy
D. Service design
Answer: D
Which of the following should be considered when designing measurement systems, methods
and metrics?
1.The services
2.The architectures
3.The configuration items
4.The processes
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above
Answer: D
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