Preparation Course for ITIL V3 Certification

ITIL, Information Technology Infrastructure Library, founded by the OGC (Office of Government Commerce) and includes documentation of all Best Practices that organizations must follow to conduct a service quality management.
ITIL focuses on processes and Best Practices to organize and provide the best possible IT Services.

Large organizations like multinational corporations, government and other large organizations that have an IT department cannot do without a method of coordination and management of processes and IT activities in order to have a productive and consistent high quality of IT services. IT Service Management is the art of service management.

In the IT job market is extremely competitive, the right certification can make you find a good job or get you to sprint career in case arose, the opportunity of a promotion.  
It 'hard to imagine how, in a market where business is increasingly dependent on IT, a business organization has in it what resources are required in-depth knowledge in IT. Therefore, the ITIL certification has been done by site CIO.com among 12 IT certifications critical to make a career in the business world.

The demand for this certification has, by now, reached numbers very important and is constantly growing.

In this course, we will see how to implement IT Service Management through ITIL practices, acquiring terminology management.

At Course

The course has the following objectives:

- To learn the 5 phases of the lifecycle of IT Service Management
- Create a mind map to connect all the processes, functions and phases present inside the 'ITIL
- Provide students with a valid and complete preparation for exceeding the official certification.

CONSTRUCTION PROGRESS

The course is divided into 12 lessons and 12 video lessons that cover all five phases of the lifecycle of IT service management. In support of the course is an application for Android Mobile with questions in English similar to ITIL v3 Foundation certification exam.

Detailed index of the course:

Lesson 1: INTRODUCTION

• Cos' is the ITIL
• Benefits of the 'IT Service Management
• Interoperability between IT and Business

Lesson 2: TERMINOLOGY AND SERVICE LIFECYCLE

• What are the services
• What are the processes and functions in IT Service Management
• RACI model
• The Service Lifecycle and ITIL concepts
• How does the Service Lifecycle

Lesson 3: SERVICE STRATEGY (PART 1)

• Purpose and benefits of the SS
• Main concepts of the SS
• The Service Package and Service Level Package

Lesson 4: SERVICE STRATEGY (PART 2)

• Financial Management Process
• Service Portfolio Management process
• Process Business Relationship Management
• Mental map with the other phases ITIL

Lesson 5: SERVICE DESIGN (PART 1)

• Purpose and Value of SD
• The 4P's ITSM
• Main concepts
• Service Design Package
• Design Coordination process

Lesson 6: SERVICE DESIGN (PART 2)

• Process Service Level Management
• Terminology: SLA, OLA, and UC SLR
• Process Supplier Management
• Capacity Management process
• Process Availability Management
• MTBF metrics, MTRS, MTBSI

Lesson 7: SERVICE DESIGN (PART 3)

• Service Catalog Process Management
• IT Service Continuity Management process
• Process Information Security Management
• Model ISMS
• Mental map with the other phases ITIL

Lesson 8: SERVICE TRANSITION (PART 1)

• Purpose and value of the ST
• Process Transition Planning and Support
• Process Knowledge Management
• The structure DIKW
• Process Service Asset and Configuration Management
• The CMDB

Lesson 9: SERVICE TRANSITION (PART 2)

• Process Change Management
• Concept Request for Change
• Release and Deployment Management Process
• Process validation and testing
• Change Process Evaluation
• Mental map with the other phases ITIL

Lesson 10: SERVICE OPERATION (PART 1)

• Purpose and value of SO
• Main concepts
• Function of the Service Desk
• Types of Service Desk
• Function of Technical Management
• Function IT Operations Management
• Function Application Management
• Function of Facilities Management

Lesson 11: SERVICE OPERATION (PART 2)

• Process Event Management
• Incident Management Process
• Problem Management process
• Request Fulfillment process
• Access Management Process
• Mental map with the other phases ITIL

Lesson 12: CONTINUAL SERVICE IMPROVEMENT

• Purpose and value of the CSI
• Main concepts
• The Deming Cycle
• Seven-Step Improvement Process
• Service Reporting and Service Measurement
• Mental map with the other phases ITIL

After completing this course, it is expected to issue a certificate of attendance.

RECIPIENTS OF COURSE

It does not need a particular background for those who want to undertake training in service management in IT. And 'it aimed at both those who want to achieve ITIL v3 Foundation both those already working in IT service management and wants to strengthen their skills to improve the quality of IT services.