Monday, 12 October 2015

Pass4sure ITILFND Question Answer

What do customer perceptions and business outcomes help to define?


A.    The value of a service
B.    Governance
C.    Total cost of ownership (TCO)
D.    Key performance indicators (KPIs)

Answer: A


Which of the following are basic concepts used in access management?


A.    Personnel, electronic, network, emergency, identity
B.    Rights, access, identity, directory services, service/service components
C.    Physical, personnel, network, emergency, service
D.    Normal, temporary, emergency, personal, group

Answer: B

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