Monday, 31 August 2015

Pass4sure ITILFND Question Answer

Which of the following is NOT an example of Self-Help capabilities?



A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software

Answer: A


Which of the following is the correct set of steps for the continual service improvement model/approach?


A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the
plan; Check the plan has been properly implemented; Improve the solution 
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?;Did we get there?; How do we keep the momentum going?

Answer: D

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