Tuesday, 12 September 2017

Exin ITILFND Question Answer

The definitive media library is the responsibility of:

A. Facilities management
B. Access management
C. Request fulfillment
D. Service asset and configuration management

Answer: D
 

Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

 
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only

Answer: C

Tuesday, 13 June 2017

Exin ITILFND Question Answer

The effective management of risk requires specific types of action. Which of the following
pairs of actions would be BEST to manage risk?


A. Training in risk management for all staff and identification of risks
B. Identification of risk, analysis and management of the exposure to risk
C. Control of exposure to risk and investment of capital
D. Training of all staff and investment of capital

Answer: B

 

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A. Do
B. Perform
C. Implement
D. Measure

Answer: A

Monday, 8 May 2017

Can Implementing ITIL Help UK Businesses Prepare For Brexit?


ITIL is a framework you've probably heard of if you work in a heavily IT dependent industry, even if you've never worked in an ITIL environment before. It is designed to promote best practices in service management, and while originally developed in the UK, it is now adopted around the world, including by such big names as NASA and Microsoft.

However, ITIL is not just for large organizations and it is something that most companies could prepare for the challenges Brexit could introduce in its operations and ensure that its IT is ready to support its post-Brexit processes.

Avoid changes in the process 'On the Fly'

Companies will have to make changes as laws, trade policies and regulations change during Brexit's changeover period. This will make the processes that companies use to provide services adapt, and with most of the processes promulgated through IT, there will be effects on the way the systems administer them. Some companies can do this in a reactive way, looking for alternative solutions and adding new processes as things change, but this kind of organic process change often leads to ineffective and inflated forms of work, along with IT problems. By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.

By implementing ITIL, organizations look for their end-to-end processes at all levels and how IT is used to support and streamline them. By going through this now, companies can identify many of the areas where Brexit could have an impact, and then work within the ITIL framework to ensure that as the changes become important, they are done in the best, Of cobbled together on the fly.

Consistent service

ITIL-driven businesses may also be better placed to provide consistent, quality-assured services during the inevitably rather confusing period of Britain leaving the EU. When companies that have devoted less attention to process and service management are as confused as their customers, ITIL companies should be better prepared to deliver them transparently during the transition period.

There are a lot of good reasons to adopt ITIL, however while Brexit is emerging, now certainly seems like a good time for companies to start learning and putting it into practice.

Thursday, 1 September 2016

Pass4sure ITILFND Question Answer

Who is responsible for defining metrics for change management?

A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager

Answer: A


Which one of the following activities is NOT part of the Deming Cycle?

A. Act
B. Plan
C. Do
D. Co-ordinate

Answer: D

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Wednesday, 13 July 2016

Pass4sure ITILFND Question Answer

Which of the following availability management activities is/are considered to be proactive as
opposed to reactive?


1. Monitoring system availability
2. Designing availability into a proposed solution

A. None of the above
B. Both of the above
C. 1 only
D. 2 only

Answer: D

Thursday, 9 June 2016

Pass4sure ITILFND Question Answer

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?

1.Monitoring system availability
2.Designing availability into a proposed solution


A. None of the above
B. Both of the above
C. 1 only
D. 2 only

Answer: D

Tuesday, 10 May 2016

Pass4sure ITILFND Question Answer

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. Profit
B. Preparation
C. Products
D. Potential

Answer: C