Thursday, 1 September 2016

Pass4sure ITILFND Question Answer

Who is responsible for defining metrics for change management?

A. The change management process owner
B. The change advisory board (CAB)
C. The service owner
D. The continual service improvement manager

Answer: A


Which one of the following activities is NOT part of the Deming Cycle?

A. Act
B. Plan
C. Do
D. Co-ordinate

Answer: D

Wednesday, 13 July 2016

Pass4sure ITILFND Question Answer

Which of the following availability management activities is/are considered to be proactive as
opposed to reactive?


1. Monitoring system availability
2. Designing availability into a proposed solution

A. None of the above
B. Both of the above
C. 1 only
D. 2 only

Answer: D

Thursday, 9 June 2016

Pass4sure ITILFND Question Answer

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?

1.Monitoring system availability
2.Designing availability into a proposed solution


A. None of the above
B. Both of the above
C. 1 only
D. 2 only

Answer: D

Tuesday, 10 May 2016

Pass4sure ITILFND Question Answer

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. Profit
B. Preparation
C. Products
D. Potential

Answer: C

Wednesday, 6 April 2016

Pass4sure ITILFND Question Answer

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A. Service level management
B. Financial management
C. Demand management
D. Risk management

Answer: B


What is the BEST description of the purpose of the service operation stage of the service lifecycle?

A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers

Answer: D

Monday, 29 February 2016

Pass4sure ITILFND Question Answer

What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?


A. Business services
B. Component services
C. Supporting services
D. Customer services

Answer: C

What type of record should you raise when a problem diagnosis is complete and a workaround
is available?


A. A service object
B. An incident
C. A change
D. A known error

Answer: D